Ben Edelman ordered food from a restaurant that had a website. The website had not been recently updated to reflect current prices. Ben Edelman paid four dollars more for his order than he thought he should. He contacted the restaurant, and demanded triple damages, to be credited to his credit card pronto, thank you very much.
Twelve dollars!
Triple damages?
It turns out that that is what the State of Massachusetts stipulates for advertising the wrong price.
What is remarkable is that Ben Edelman switched to asshole mode in record time.
Ben Edelman is an associate professor of bidniz at Harvard.
Whose website may be inadvertently wrong.
It's a mighty fine institution.
Which, this blogger does not doubt, is filled with people like Ben Edelman. Especially the bidniz faculty. The right stuff.
Sterling of character and stiff of upper lip.
Mighty fine people.
四川飯莊 II
The full exchange of e-mails between Ben Edelman (professor of bidniz) and Ran Duan (representative of Szichuan Garden Restaurant), is reproduced in full here: http://www.boston.com/food-dining/restaurants/2014/12/09/harvard-business-school-professor-goes-war-over-worth-chinese-food/KfMaEhab6uUY1COCnTbrXP/story.html.
["Ben Edelman, Harvard Business School Professor, Goes to War Over $4 Worth of Chinese Food"]
As well as here: http://blog.angryasianman.com/2014/12/this-harvard-business-school-professor.html.
["THIS HARVARD BUSINESS SCHOOL PROFESSOR WAS OVERCHARGED $4 FOR CHINESE TAKEOUT. NOW HE'S GOING TO MAKE THEM PAAAAAAY!"]
Ben Edelman is a whiz at e-mail: http://www.boston.com/food-dining/restaurants/2014/12/10/there-more-edelman-did-this-before-and-worse/00mTW39jcyXb3VNHZoXEYN/story.html?p1=trending_article_page_2.
["There’s More: Edelman Did This Before, And Worse"]
Ben Edelman is sorry.
Well la dee da.
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1 comment:
I am sorry that I share space on the planet with Ben Edelman.
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