Suggestions & improvements welcomed.
I am here to help.
CONVERSATIONS WITH SALESREPS
When speaking to salesreps, bear in mind that they are simple folks and data confuses them. They cannot handle more than one thought at a time.
SO: If you need to discuss TWO issues (such as: 1. a past-due invoice; and 2. a deduction taken on a previous payment), please do the following:
- Have TWO phone conversations, at least two weeks apart - one for each issue. This will keep them from jumbling the two together.
- Speak slowly, use simple words. They will understand better, and be able to read their own notes.
- Ask them to repeat back to you what you just told them. This is to ensure that the words, if not the meaning, have penetrated.
- Call them back a day later, to check if they need help, reminders, or further explanation.
- Reward them with positive and comforting interjections, like "good!", "marvelous", "you're SO smart", "fabulous!".
- Immediately make notes in the file. Whatever you said will change in many ways over time. Do not expect them to remember the details - they're too busy for that.
Other things to keep in mind:
- Repetition – they may not have heard you the first time. Repetition – they may not have heard you the first time. Repetition – they may not have heard you the first time. Repetition – they may not have heard you the first time. Repetition – they may not have heard you the first time. Repetition – they may not have heard you the first time.
- Always say 'hello'.
- Always say 'thank you'.
- Always say 'goodbye' – it could be the only way to END the conversation.
And please try to be as understanding as you possibly can.
Let them know that, they will appreciate it.
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NOTE: Readers may contact me directly:
LETTER BOX.
All correspondence will be kept in confidence.
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